Webmail is a quick and
easy way to access your company email from the
Internet. It allows you to read old messages,
compose new messages, and turn on or off your
Out of Office reminder message from home, the
library, or anyplace with Internet access.
Open your web browser and
enter the address, or URL, for House of Raeford
You should always access
Webmail via this address.
The web page that comes up
has a House of Raeford logo and a copy of these
instructions. To continue, enter your Exchange
alias in the box provided and click the button
that says: "Login to Webmail". If you do
not know your alias, call the IT Dept.
They will be able to provide it to you.
A dialog box will appear
asking for your user ID and password. The user
ID and password you will use are the same ones
you use to log in from your office PC or laptop.
IMPORTANT: You will need to enter "domain\username"
in the username field, where "username" is your
login name, and "domain" is your domain name.
Enter your password into
the password field and press the OK button. (The
dialog box may look different under different
browser versions. The picture shown is from
Your browser will open to
the main page for mail access. On the left edge,
you will see the ‘Outlook Bar’. The Outlook Bar
is used to navigate between your Inbox,
calendar, contacts, and access to your Out of
Office assistant and other settings.
You’re in! The rest of
these instructions will give some details on how
to operate the Webmail system effectively.
This is your inbox. From
here, you can read new mail as well as old mail
that you have saved in folders. You can also
compose new messages to be sent not only to
other HOR employees, but to the Internet as
This section of the
toolbar allows you to handle composing, replying
to, and forwarding email.
This toolbar section
offers other options for composing, and managing
mail. From left, they are: Check for new mail,
search for a message, move a message to a
folder, delete a message, empty deleted items
folder, turn off or on the “Preview Pane”, and
search the Global Address List.
This area allows you to
navigate between your folders. If you click the
button with the word "Folders" on it, it will
open your full list of folders. This will only
allow you to access folders that are stored on
the Exchange server including Public Folders;
any personal folders kept on your hard drive
will not be visible. (You might know these
folders as a PST file. PST folders can only be
accessed on your company laptop or PC.)
Webmail will only display
as many messages as will fit on the screen at
one time. To see more messages, just click the
This button will appear
when you are composing a new message. It will
allow you to perform a ‘check names’, just like
you do in the office. This new feature will
eliminate the need to remember people’s email
addresses to use Webmail – you can simply type
in their name and press the check names button.
This allows you to view
and make changes to your calendar. You can also
create new appointments for yourself and create
meeting requests for meetings with other users.
There are a
few differences in the way that Webmail’s
scheduling works vs. that of the Outlook program
used on your company PC
To create a new
appointment, must either double click on the
time you wish to create an appointment, or click
the "New" icon.
To create a meeting
involving other employees, you simply press the
arrow next to the word "New" and choose
"Appointment". After filling in the Subject
line, click the availability tab to invite
attendees and check their schedules.
After creating your
appointment or meeting, make sure to click the
‘Save and Close’ button in the upper left hand
corner!! If you close the window without
pressing ‘Save’, your changes will be lost.
This box allows you to
change your calendar view from daily to weekly
This choice allows access
to your contacts folder from Outlook.
This selection allows you
to turn your Out of Office assistant on or off.
You can also change the message it sends back to
people who email you while you are out.
It is important that you
choose this option to end your Webmail session.
If you simply close your browser, your mailbox
will remain open for 10 minutes. This could
compromise the security of your email.
Stuck? Help is always
available in the upper right hand corner of your
These screen shots were
all taken with Internet Explorer on Windows
2000. Webmail is supported on most browsers and
platforms, including Internet Explorer, Netscape
and Mozilla on Windows, Macintosh, and Linux.
The appearance of Webmail will vary with the
browser you use.
Most problems you might
encounter are due to ‘cookies’ being turned off
in your browser; cookies are required for proper
operation of Webmail. If you need help turning
cookies on, consult the documentation from your
The following web browsers
are compatible with Aquila’s Webmail:
- IE (Microsoft
Internet Explorer) for Windows 4.x or newer
- IE for Mac 5.x
- Netscape for Windows
4.x or newer
- Netscape for Mac 5.x
- Opera (any version)
- Mozilla (any version)
- Safari for Mac (any
Your internet browser
needs to have a Cipher Strength of 128 bit. This
is to support the SSL technology described in
About_Webmail_Security section. This can
usually be determined by viewing the Help About
menu through your browser, or by consulting your
browsers help menus.
House of Raeford
is only responsible for the availability of
Webmail. We cannot be responsible for a
personal/non-company computer. It is the
employee's responsibility for having a
If you are unable to
connect, you may contact our help desk to verify
that we are not experiencing a problem, but if
you are not using a company pc, our Helpdesk
cannot troubleshoot any further.
SSL (Secure Sockets Layer)
is a technology that, in a sense, uses a pair of
"keys" to encrypt data that is sent between a
Client and the Server. This secure channel can
be encrypted using two different strength
levels, 40 bit and 128 bit, the latter being the
strongest. Our server encrypts using 128 bit. A
browser needs the ability to read these 128-bit
encryption keys; thus, requiring it to be 128
bit capable, or in other words, have 128 bit
Cipher Strength.For more information on SSL,
refer to Microsoft's article:
The following indicates
that the connection is secure in Internet
And in Netscape:
This may vary slightly
depending on the version of browser you use.