Using House of Raeford's Webmail
 

 

Webmail is a quick and easy way to access your company email from the Internet. It allows you to read old messages, compose new messages, and turn on or off your Out of Office reminder message from home, the library, or anyplace with Internet access.

Step 1:

Open your web browser and enter the address, or URL, for House of Raeford Webmail.

http://mail.houseofraeford.com/exchange

You should always access Webmail via this address.

Step 2:

The web page that comes up has a House of Raeford logo and a copy of these instructions. To continue, enter your Exchange alias in the box provided and click the button that says: "Login to Webmail".  If you do not know your alias, call the IT Dept.  They will be able to provide it to you.

 

Step 3:

A dialog box will appear asking for your user ID and password. The user ID and password you will use are the same ones you use to log in from your office PC or laptop.  IMPORTANT:  You will need to enter "domain\username" in the username field, where "username" is your login name, and "domain" is your domain name.

Enter your password into the password field and press the OK button. (The dialog box may look different under different browser versions. The picture shown is from Internet Explorer.)

Step 4:

Your browser will open to the main page for mail access. On the left edge, you will see the ‘Outlook Bar’. The Outlook Bar is used to navigate between your Inbox, calendar, contacts, and access to your Out of Office assistant and other settings.

You’re in! The rest of these instructions will give some details on how to operate the Webmail system effectively.

This is your inbox. From here, you can read new mail as well as old mail that you have saved in folders. You can also compose new messages to be sent not only to other HOR employees, but to the Internet as well.

This section of the toolbar allows you to handle composing, replying to, and forwarding email.

This toolbar section offers other options for composing, and managing mail. From left, they are: Check for new mail, search for a message, move a message to a folder, delete a message, empty deleted items folder, turn off or on the “Preview Pane”, and search the Global Address List.

This area allows you to navigate between your folders. If you click the button with the word "Folders" on it, it will open your full list of folders. This will only allow you to access folders that are stored on the Exchange server including Public Folders; any personal folders kept on your hard drive will not be visible. (You might know these folders as a PST file. PST folders can only be accessed on your company laptop or PC.)

Webmail will only display as many messages as will fit on the screen at one time. To see more messages, just click the arrows.

This button will appear when you are composing a new message. It will allow you to perform a ‘check names’, just like you do in the office. This new feature will eliminate the need to remember people’s email addresses to use Webmail – you can simply type in their name and press the check names button.

This allows you to view and make changes to your calendar. You can also create new appointments for yourself and create meeting requests for meetings with other users.

There are a few differences in the way that Webmail’s scheduling works vs. that of the Outlook program used on your company PC .

To create a new appointment, must either double click on the time you wish to create an appointment, or click the "New" icon.

To create a meeting involving other employees, you simply press the arrow next to the word "New" and choose "Appointment". After filling in the Subject line, click the availability tab to invite attendees and check their schedules.

After creating your appointment or meeting, make sure to click the ‘Save and Close’ button in the upper left hand corner!! If you close the window without pressing ‘Save’, your changes will be lost.

This box allows you to change your calendar view from daily to weekly to monthly.

This choice allows access to your contacts folder from Outlook.

This selection allows you to turn your Out of Office assistant on or off. You can also change the message it sends back to people who email you while you are out.

It is important that you choose this option to end your Webmail session. If you simply close your browser, your mailbox will remain open for 10 minutes. This could compromise the security of your email.

Stuck? Help is always available in the upper right hand corner of your browser window.

These screen shots were all taken with Internet Explorer on Windows 2000. Webmail is supported on most browsers and platforms, including Internet Explorer, Netscape and Mozilla on Windows, Macintosh, and Linux. The appearance of Webmail will vary with the browser you use.

Troubleshooting:

Most problems you might encounter are due to ‘cookies’ being turned off in your browser; cookies are required for proper operation of Webmail. If you need help turning cookies on, consult the documentation from your web browser.

The following web browsers are compatible with Aquila’s Webmail:

  • IE (Microsoft Internet Explorer) for Windows 4.x or newer
  • IE for Mac 5.x
  • Netscape for Windows 4.x or newer
  • Netscape for Mac 5.x or newer
  • Opera (any version)
  • Mozilla (any version)
  • Safari for Mac (any version)

Your internet browser needs to have a Cipher Strength of 128 bit. This is to support the SSL technology described in the About_Webmail_Security section. This can usually be determined by viewing the Help About menu through your browser, or by consulting your browsers help menus.

DISCLAIMER:

House of Raeford is only responsible for the availability of Webmail. We cannot be responsible for a personal/non-company computer. It is the employee's responsibility for having a functional pc.

If you are unable to connect, you may contact our help desk to verify that we are not experiencing a problem, but if you are not using a company pc, our Helpdesk cannot troubleshoot any further.

About Webmail Security

SSL (Secure Sockets Layer) is a technology that, in a sense, uses a pair of "keys" to encrypt data that is sent between a Client and the Server. This secure channel can be encrypted using two different strength levels, 40 bit and 128 bit, the latter being the strongest. Our server encrypts using 128 bit. A browser needs the ability to read these 128-bit encryption keys; thus, requiring it to be 128 bit capable, or in other words, have 128 bit Cipher Strength.For more information on SSL, refer to Microsoft's article: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q245152

The following indicates that the connection is secure in Internet Explorer:

And in Netscape:

This may vary slightly depending on the version of browser you use.

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